So after this week at work, several of my co-workers have determined that I have a new title – Crisis Manager. Personally I would prefer Service Recovery Specialist but considering that they throw every crisis at me perhaps Crisis Manager is appropriate. But then, what company wants to really admit that they have Crises so often that they have to have someone who does nothing but manage them.
My typical day consists of Service Recovery for clients and employees of clients, gathering the data to drill down to the real issues, solving problems for any and all departments, calming people down and pointing them in the direction of solutions, and proposing proactive processes which will prevent problems (that is amazingly alliterative).
So, would that title draw your attention on a resume? What would you think about it?